Samaria Simmons · Founder of ELOS™

The experience after the SALE

Customer experience strategy for early-stage online coaching & education programs

I design what happens after someone buys, so your clients get results, stay, and tell people about you.

Book a discovery call See the offers
The gap

You built an incredible program, you managed to sell it,
what happens after someone PAYS?

On average, less than half of students finish the online programs they pay for. An unfinished course means less lifetime value, testimonials and referrals. It can also mean more refund requests, and more likelihood of swapping to a competitor. What happens after the sale decides which half your clients land in.

Offers

Two ways to WORK together

2 WEEKS

CUSTOMER EXPERIENCE AUDIT

to see your program through your clients' eyes.

  1. 01I go through your program as a client
  2. 02Onboarding & customer journey review
  3. 03Where clients drop off
  4. 04A prioritized action plan with quick wins and bigger fixes

2026 price

$950

Audit fee credited toward the 90-day engagement if you continue.

Book your audit
90 DAYS

FRACTIONAL CX STRATEGY

to design the experience after the sale.

  1. 01Customer journey mapping
  2. 02Real client interviews (voice of the customer)
  3. 03Onboarding, retention & check-in systems
  4. 04Testimonial moments built into the journey
  5. 05SOPs and playbooks your VA or team can run

From $2,000/month

billed monthly

Let's talk
How it works

The 90-day ENGAGEMENT

*other fractional engagements available, let's discuss on a free discovery call

  1. Month 1

    Diagnose

    Journey map, client interviews, deep audit and data gathering to inform improvement suggestions

  2. Month 2

    Design

    Improvements enforced, onboarding reviewed, success check-ins and testimonial moments identified

  3. Month 3

    Embed & hand over

    Full implementation, refining, playbooks built for your team, handover

Why me

Experience built after the sale

Bringing 7+ years in customer experience for online education and coaching brands, I've seen and replicated what keeps members happy, renewing and referring.

  • 98%

    monthly member retention over the first 6 months (high-ticket business community)

  • 100s

    member interviews, accountability calls and live events hosted. Gaining real insights to inform product, CX, marketing and sales improvements

  • 70,000+

    member ecosystem: led community and student experience, managing a team of 5

  • 78.4%

    failed-payment recovery, vs a 47.6% industry median

  • 26,000+

    member women's growth community, built from scratch

  • 1000s

    member testimonials collected

  • 4+

    SaaS AI products tested, providing qualitative feedback to improve the user experience

Samaria Simmons, Founder of ELOS™

Samaria Simmons

FOUNDER · ELOS™

Hi, I’m Samaria.

For more than seven years, I’ve been the person who looks after people once they’ve said 'yes'. I’ve onboarded new high-ticket buyers on their very first day, led the community student experience for a 70,000+ member ecosystem, managing a team of five, built my own women’s growth community from scratch to over 26,000 members, and enhanced the member experience for numerous online education, coaching and community brands.

What I’ve learned is simple: people don’t stay because of information (we all have plenty of that). They stay because they feel seen, supported and are clear on what to do next. My training in life coaching, life design and Rapid Transformational Therapy helps me understand what really sits beneath inconsistency, so I design experiences around how people actually behave, not how we hope they will.

If you’ve poured everything into your program and want what happens after the sale to feel as good as what you’re selling, I’d love to help.

Testimonials

  • I know that I can speak for many of us that the value you deliver in this group is a major reason we stay in it.

  • The way you've handled this has absolutely cemented my loyalty to the brand for the long haul. This kind of care is rare, and I look forward to supporting the brand in other ways moving forward.

  • Samaria brings a rare combination of attention to detail and the ability to zoom out strategically while still executing tactically. She's also an exceptional communicator, both with internal teams and directly with members.

1 / 3

*names of brands and individuals have been protected due to NDAs

Looking for 1:1 accountability for your own goals? I also work with individuals →

If you have an online coaching, education or wellness business, and you care about your clients and your retention rates...

Let's talkand transform the experience for your clients after they BUY.

Book a discovery call

I work with a limited number of founders at a time.